Frequently Asked Questions

FAQs for Group Wellness:

Q. Does Lookout Health offer telehealth consultations to review my test results?

Yes. Either at the time you order your test or upon receipt of your test results, you can elect to order a consultation from a medical professional to review your test results for a small additional fee. Consultation services are scheduled through the Compass Platform and provided via a secure video or audio link, at your option.

Q. Does Lookout Health accept insurance for payment of the Compass Wellness Services?

Lookout Health provides its Compass services outside of the health insurance system and therefore does not accept payment through insurance. We can provide documentation of the services we provide should you wish to submit a claim to your insurance carrier for potential reimbursement.

Q. Will my insurance cover the Compass Wellness Services?

Some of the basic Compass Wellness Services MAY be covered by your health insurance in certain cases, depending on your specific health plan. Lookout Health provides documentation of your Compass services should you wish to submit a claim to your insurance carrier for potential reimbursement.

Q. Does the lab need my health insurance information?

You do not need health insurance coverage to order and receive Compass Services from Lookout Health.

Q. How long will my blood draw take?

A blood draw can take anywhere from approximately 10 to 30 minutes depending on such factors as the type and number of tests requested, your blood vessel size and level of hydration.

Q. How do I prepare for my blood draw?

Some tips from our medical director for making your blood draw a better experience:

  • Drink lots of fluids before and after the test; however some tests may require you to be fasting for 8 hours.
  • Warn the phlebotomist if you have a tendency to faint or pass out during blood draws.
  • Be seated or laying down in a stable position so that you cannot fall.
  • Close your eyes and relax during the test through relaxation/breathing/visualization exercises.
Q. Why do you need a blood draw? We have had finger pricks only in the past.

Many of our specialized tests require a serum sample for optimal processing and result reporting which can only be obtained through a venous blood draw. We have partnered with Quest Laboratories and other lab companies to provide the most accurate, up-to-date and comprehensive testing menu for all services Lookout Health provides.

Q. If I bought multiple packages, can I get all the blood drawn at one appointment?

If you have an on-site lab draw scheduled, then your labs can be drawn all together. If you have a draw scheduled at Quest Diagnostics, most labs can be done at one appointment; however, some third-party tests in our Specialty Services may require a separate draw or mail-in kit. Please contact customer support if you have any questions about specific tests.

Q. How long will it take to receive my Compass test results?

Typically, results are available for viewing 3-7 business days after your blood draw. Some Specialty Services may take up to 2 weeks for a test result. If it has been more than 10 business days since your blood draw and you have not received any results, please contact Customer Support.

Q. In which States can I purchase a Compass wellness test?

Lookout Health offers its Compass Wellness Services in all States except for NY, RI, and NJ through our partnership with Quest Diagnostics Labs.

Q. Can you offer these services during a health fair/health week?

Lookout Health can synchronize our onsite clinic with your health fair or health week (based on availability of our mobile labs). We can customize our wellness services to meet the schedule, theme and requirements of your event.

Q. Can you accomodate multiple days and shift changes?

Lookout Health can schedule onsite clinics on multiple days and times to accommodate the availability of your people (based on availability of our mobile labs).

Q. Does the Compass Platform accommodate different subsidy amounts for different categories of employees or members?

Yes, if desired, an event host can specify the subsidy amount (if any) that each category of its employees or members would receive towards their desired Compass services.

Q. Does Compass accommodate dependents of employees or members?

Yes, at the option of the organization, Compass can provide services to the adult dependents of their employees or members.

Q. Can Compass accommodate minors under 18 years of age?

No, Compass is only for adults.

FAQs for Testing & Vaccinations:

Q. How many people can you test at an event?

We can test from 10 people to several thousand using our fleet of mobile labs and staff of medical professionals. Our events range from small social gatherings and workplace meetings to large concerts and multi-day conferences. We also provide onsite concierge testing services for groups smaller than 10.

Q. Where can you provide onsite testing and vaccination services?

We provide testing and vaccinations throughout California.

Q. How accurate are your tests?

Lookout Health uses the latest testing technology available at the time of service appropriate for the requested type of testing and type of event. Please refer to our Technology & Certifications section of this website for further information about our range of testing technologies.

Q. How quickly are test results provided?

This depends on the type of test requested. Please refer to our Technology & Certifications section of this website for further information.

Q. How are samples taken?

Samples are collected using a nasal swab rubbed on the inside wall of both nostrils.

Q. What type of COVID-19 vaccines do you offer?

We offer Pfizer, Moderna and Johnson & Johnson (Janssen) vaccines.

Q. What type of flu vaccines do you offer?

We offer both preservative and preservative-free flu (influenza) vaccines.

Q. How to you verify results of your TB tests?

We typically schedule a second appointment with individuals 2 days following their initial TB (tuberculosis) test.